idnscore Account & Payment FAQ
Users new to idnscore often ask about account setup, how deposits and withdrawals work, what games and markets are available, and how to keep their account secure. These questions span registration steps, payment methods like DANA and e-wallet, game rules for football betting and live-dealer tables, and account protection features.
This FAQ answers the most common questions we receive. It covers account creation, KYC verification, deposit and withdrawal processes, game categories, and security tools. For detailed policy information, refer to our Terms and Conditions or Legal Notice pages. If your question is not answered here, our support team is available to help.
We at idnscore designed this guide to help you get started quickly and understand how our platform works. Read through the sections that match your needs—whether you are registering for the first time, making your first deposit, or exploring account settings. Most users find answers within a few minutes.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer
- Games and marketsfootball betting, live-dealer tables, slots, and esports coverage
- Security and account careaccount protection, two-factor authentication, and jurisdiction notice
Account and registration
During registration on idnscore, you provide your full name, email address, phone number, and date of birth. You also create a username and password. After registration, we ask you to complete KYC (Know Your Customer) verification by uploading a photo of your identity card and a selfie. This process typically takes a few minutes. Once verified, you can deposit via DANA, e-wallet, mobile banking, or bank transfer. We keep all information encrypted and never share it with third parties without your consent.
On the idnscore login page, click the "Forgot Password" link. Enter your registered email address or phone number. We send a reset link or one-time code to that contact. Click the link or enter the code on the reset page, then create a new password. Make sure your new password is at least 8 characters and includes a mix of letters, numbers, and symbols. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team.
We at idnscore give you full control over your account through the Settings menu. You can enable two-factor authentication (2FA) for extra security, update your email and phone number, review your login history, and manage your payment methods. You can also view your transaction history, check your account balance, and review any active sessions. If you notice suspicious activity, you can log out all other sessions immediately and reset your password. These tools help you stay in control of your account at all times.
Payments and transactions
To deposit via mobile banking, local payment, or online payment, log into your idnscore account and go to the Deposit page. Select your preferred e-wallet, enter the amount, and click Proceed. You are redirected to the payment provider's app or website to confirm the transaction. Once you approve the payment, the funds appear in your idnscore account within seconds. No additional fees apply on our end, though your e-wallet provider may charge a small transaction fee. Deposits via these methods are instant and available 24/7, even during holidays like Idul Fitri and Idul Adha.
If a deposit or withdrawal does not complete, check your transaction history in your idnscore account first. The status shows whether the transaction is pending, completed, or failed. For e-wallet deposits (e-wallet, mobile banking, local payment), the payment may have been declined by your provider—check your e-wallet app to confirm. For bank transfers, clearing can take one business day; during holidays, it may take longer. If a withdrawal appears stuck after 48 hours, contact our support team with your transaction ID. We can investigate and help resolve the issue, though we cannot override your bank's or payment provider's processing time.
Games and markets
Before you start, read our Terms and Conditions, which cover account rules, deposit and withdrawal policies, and game rules. For football betting on Liga 1, Piala AFF, and Champions League, understand how odds work and what happens if a match is postponed. For live-dealer tables like blackjack and roulette, learn the house rules and payout structure. For slots like Aviator and Mahjong Ways, check the RTP (return to player) percentage and volatility. Our Legal Notice explains jurisdiction restrictions and your responsibilities. These documents are available in the footer of every page on idnscore.
Free bets and free spins are promotional credits that allow you to play certain games or place bets without using your own funds. Free bets typically apply to football markets or live-dealer tables; free spins apply to slot games. When you receive a promotion, the terms appear in your account under Promotions or Bonuses. Read the terms carefully—they specify which games qualify, any minimum odds requirements, and how many times you must play through the credit before you can withdraw winnings. Not all promotions are available to all users; eligibility depends on your account age and location. Contact our support team if you have questions about a specific promotion.
Support and security
Our support team responds to live chat inquiries during business hours, typically Monday through Friday, 9 AM to 6 PM Jakarta time. For urgent issues outside these hours, you can email our support address and expect a response within one business day. During major holidays like Idul Fitri and Idul Adha, response times may be longer. For account security issues—such as unauthorized login attempts or suspected fraud—contact support immediately, and we prioritize your case. You can also check our FAQ and Help Center for self-service answers to common questions.