idnscorePrivacy Policy

This page describes what we collect when you use idnscore and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play our sportsbook and live casino games, we collect personal information necessary to verify your identity, process payments, and comply with local regulations.

Our privacy practices reflect our commitment to transparency. We do not sell your data to third parties for marketing purposes. We share information only with payment processors, compliance partners, and service providers who help us operate idnscore securely. We encrypt sensitive data in transit and at rest, and we limit access to your information to staff who need it to serve you.

This policy applies to all idnscore users, regardless of whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or elsewhere. Our services are available only where local law permits, and your use of idnscore confirms that you comply with your jurisdiction's applicable regulations.

What Data We Collect on idnscore

We collect different categories of information depending on how you interact with our platform.

Account information
We collect your legal name, email address, phone number, date of birth, and government ID number during registration and KYC verification.
Payment data
We record your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment account details), deposit amounts, and withdrawal requests. We do not store full credit card numbers or e-wallet passwords.
Gaming activity
We log your bets, game sessions, wins, losses, and account balance changes. This data helps us detect fraud and resolve disputes.
Device and usage data
We collect your IP address, browser type, device model, and pages visited. This helps us improve idnscore and detect suspicious access patterns.
Communication records
If you contact our support team, we keep records of your messages, tickets, and our responses.

How We Use Your Data

We use the information we collect for specific, lawful purposes:

Third-Party Processors and Data Sharing

We do not sell your personal data. However, we share information with trusted partners who help us operate idnscore:

Note: Our servers and data processors may be located outside Indonesia. By using idnscore, you consent to your data being processed in these locations under our security standards.

Cookies and Tracking

We use cookies to remember your login session, store your preferences, and track your activity on idnscore. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may limit idnscore's functionality.

We do not use cookies to track you across other websites. Our cookies are used only within the idnscore platform.

Your Rights and Data Access

You have the right to request access to the personal data we hold about you. You can also request corrections if your information is inaccurate. To exercise these rights, contact our support team through the in-app help centre or email.

We will respond to data access requests within a reasonable timeframe, subject to verification of your identity. We may decline requests that are frivolous, repetitive, or would compromise the privacy of others.

If you wish to close your idnscore account, we will delete your personal data after a retention period required by law (typically 5–7 years for financial records). Some data may be retained longer if required by regulatory authorities.

Data Security and Retention

We protect your data using industry-standard encryption (SSL/TLS) for all communications between your device and our servers. Sensitive fields like passwords and payment details are encrypted at rest and never logged in plain text.

We limit access to your personal data to idnscore staff who need it to serve you. All staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We retain your data for as long as necessary to provide idnscore services and comply with legal obligations. Account data is typically retained for 5–7 years after account closure. You can request deletion of non-essential data at any time, subject to legal retention requirements.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on idnscore and updating the effective date. Your continued use of idnscore after changes constitutes acceptance of the updated policy.

Contact idnscore

If you have questions about this privacy policy, how we handle your data, or wish to exercise your rights, contact our support team. You can reach us through the in-app help centre, email, or our support portal. We will respond to privacy inquiries within a reasonable timeframe.

Our services are available only where local law permits. If you believe we have violated your privacy rights or local data protection laws, you may lodge a complaint with your local data protection authority.

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